- For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
- if the products are faulty or not as described on our Site; or
- if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
- In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
- For products not delivered, you will receive a full refund if you cancel the order.
1.2 Method of payment & Return period (after product evaluation process):
- Credit card / Debit card - 3 to 5 business days
- Bank transfer UAE - 3 to 5 business days
- International bank transfers - 7 to10 business days
- Cash on Delivery - 10 business days.
2. Return Policy
2.1 Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions
- You have received a wrong product;
- You have received a product that is not as described on the Site; or
- You have received a damaged product.
- You have changed your mind
2.2 Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
- products that are classified as hazardous materials or use flammable liquids or gases;
- products that have been used or damaged by you or are not in the same condition as you received them;
- if the product has been used
- products with tampered or missing serial numbers
2.3 Contacting Us (arrange a Return). You may contact us through email, social media or live chat on the Site. For more return and exchange inquiries, please contact our customer service via:
3. Cancellation Policy
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 15 days for the refund transfer to be completed.